Refund policy

ALL SALES ARE FINAL

Due to the nature of our jewelry products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or other buyer-related reasons.

Please carefully review product descriptions, sizing information, colors, and other product details before completing your purchase.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS

If your order arrives damaged or defective, you receive an incorrect item, or an item is missing from your order, please contact us within 3 days of the carrier-confirmed delivery date.

Please include:

Your full name
Order number
A description of the issue
Clear photos of the item, packaging, and shipping label when applicable

Once reviewed, So Linked will determine the appropriate resolution, which may include a replacement, store credit, or refund when appropriate.

Claims submitted after the 3-day reporting period may not be eligible for resolution.

CUSTOM & PERSONALIZED JEWELRY

All custom, personalized, made-to-order, and specially ordered jewelry is final sale and cannot be returned, exchanged, or refunded once production has begun.

If So Linked makes an error with your custom order, please contact us within 3 days of delivery so we can review the issue and make it right.

PERMANENT JEWELRY

Permanent jewelry services are final sale once the jewelry has been custom-fitted, cut, and welded.

Because permanent jewelry is fitted specifically to each client, completed permanent jewelry services are not eligible for returns or refunds.

Appointment deposits, cancellations, late arrivals, no-shows, repairs, re-welds, and other permanent jewelry appointment matters are subject to our Permanent Jewelry/Booking Policy.

WEAR & CARE

Jewelry can experience normal wear over time. Scratches, tarnishing, discoloration, broken chains, lost jewelry, damage caused by improper care, exposure to chemicals, or other damage occurring after the item has been worn are not considered manufacturing defects.

Please follow the recommended care instructions provided by So Linked to help maintain your jewelry.

ORDER CANCELLATIONS

Orders cannot be guaranteed to be canceled or changed once they have been placed. If you notice an error in your order, please contact us as soon as possible. If processing or production has already begun, we may be unable to make changes.

SHIPPING ISSUES

Shipping delays caused by the carrier are outside of So Linked’s control once a package has been accepted by the carrier.

Issues involving lost, stolen, returned, or incorrectly addressed packages will be handled according to our Shipping Policy.

Questions or concerns regarding an order should be sent to:

So Linked
hello@solinked.co

Country/region

Refund policy