Shipping policy

SO LINKED SHIPPING POLICY

Thank you for shopping So Linked! Please review our shipping policy before placing your order.

PROCESSING TIME

Ready-to-ship orders are typically processed within 3–5 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time. During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

CUSTOM & PERSONALIZED ORDERS

Custom, personalized, and made-to-order jewelry requires additional production time. Estimated processing times will be provided in the product description when applicable.

Please note that shipping time begins after your custom item has been completed.

SHIPPING & DELIVERY

Shipping rates and available shipping methods will be displayed at checkout.

Estimated delivery dates provided at checkout are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery time may be affected by weather, holidays, carrier delays, or other circumstances outside of So Linked’s control.

TRACKING INFORMATION

Once your order ships, tracking information will be sent to the email address or phone number provided during checkout.

Please allow time for the carrier to scan and update your tracking information.

PLEASE CHECK YOUR SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible at hello@solinked.co.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

So Linked is not responsible for packages delivered to an incorrect address provided by the customer.

RETURNED PACKAGES

If an order is returned to So Linked because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, the customer may be responsible for additional shipping costs to have the order resent.

Original shipping charges are non-refundable.

LOST, STOLEN OR MISSING PACKAGES

If tracking shows that your package is still in transit but appears significantly delayed or lost, please contact us so we can assist with determining the appropriate next steps with the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

So Linked is not responsible for packages that are lost or stolen after carrier-confirmed delivery to the address provided at checkout. However, please contact us and we will provide any information reasonably needed to assist with a carrier claim.

DAMAGED PACKAGES OR ITEMS

If your jewelry arrives damaged or defective, please contact us within 3 days of carrier-confirmed delivery with your order number and clear photos of the item and packaging.

Damaged or defective merchandise will be handled according to our Return & Refund Policy.

PERMANENT JEWELRY APPOINTMENTS

This Shipping Policy applies to merchandise that is shipped to customers. Permanent jewelry appointments and in-person services are governed by our separate Permanent Jewelry/Booking Policy.

CONTACT

For shipping or order questions, contact:

So Linked
hello@solinked.co